1. Go to "Open a New Ticket" page, enter the following fields:
    1. Help Topic
    2. Email Address (It is mandatory field)
      Note: do not enter email with problem, this email is used to communicate
    3. Full Name (It is mandatory field)
    4. Company Name
    5. Issue Summary (It is mandatory field)
    6. Issue Detail
    7. Captcha Text
  2. Click "Create Ticket" button and submit
  3. You will receive a ticket number generated by system, please keep it for reference
  4. Our support team will response within 24-hours